24/7 coverage for the infrastructure across your entire network of sites

Site Infrastructure Management (SIM) is the always-on monitoring and remote resolution of every IP-connected device a physical location runs on: network, security cameras, energy, AV, point of sale and IoT. Unlike corrective maintenance, it keeps sites running by design instead of reacting once something has already broken. Omirant Systems is the company defining this category in Mexico and LATAM.

Omirant remotely monitors every IP-connected device at each of your sites, 24/7, and resolves most failures without sending anyone: reboots, reconnects and power cycles. When the fault is physical, it dispatches a certified technician who arrives already knowing the problem. One flat price per site, and one number to call.

An MSP serves computers, users and helpdesk, and usually sells labour hours or bills per incident. Omirant serves the device infrastructure at each site, charges one flat price per site rather than per incident or per device, and monitors and remediates without administering: it restores devices to their known-good state but never changes their configuration.

Network (switches, routers, access points and internet links), security (CCTV cameras, NVRs, DVRs and access control), energy (UPS, PDUs and backup power), AV (displays, menu boards and sound) and point of sale (POS terminals, receipt printers and IoT sensors). Omirant is vendor-agnostic and monitors any brand.

Standing access covers monitoring and safe remediation only. Privileged access is break-glass: time-boxed, per event, with your named approval and a full log of every action. Scope is bounded by contract from the outset — which networks, which methods, which devices and which actions are pre-approved.

Each site goes live by plugging in a pre-configured collector: about 15 minutes, done by your own staff, with no technician visit required. Omirant handles configuration, device discovery and alert setup remotely.

Multi-site businesses from roughly 5 to several hundred locations: pharmacies, clinics and practices, restaurant groups, retail, gyms and hospitality. The common thread is that they lose money when a site goes down, whether or not they have an internal IT team.

Omirant captures every resolution — symptom, cause and the fix that worked — as a structured, reusable record. That knowledge compounds across the whole network, so a failure resolved at one site is recognised instantly at the next. AI is part of how we resolve faster, not the product we sell.

No. Omirant takes reactive monitoring and remote remediation of site devices off your team, so they can focus on strategy and change projects. We monitor and remediate; we never administer or make configuration decisions.

Omirant runs its own detection and remediation layer, designed to complement existing enterprise tooling rather than replace it. SSO, RBAC, audit logging and API access are on the enterprise roadmap, and integration details are scoped during the briefing.

Omirant is built for it: least-privilege access, break-glass privileged access, a full log of actions, scope bounded by contract, and a compliance programme modelled on ISO 27001 and SOC 2 Type II. That programme is a target in progress; we are not yet certified.

Yes. The model is geography-agnostic and delivered remotely from a central operations centre, with a cost per site that improves as your site count grows and routine recoveries automate. Physical repairs are handled by certified local contractors in each country.

The operations model, the monitoring architecture and the dispatch network are built, and first sites are deploying now. Enterprise engagements are currently scoped as design partnerships: a pilot on a defined subset of sites with agreed success criteria, before any commitment across your full footprint. We do not sign an SLA we have not proven on your infrastructure.

A scoped pilot on a subset of your sites, with engineering-level access to the team that built the platform and direct influence over reporting formats, escalation paths and SLA thresholds. Commercial terms are set as a design partner and held as the deployment grows. Scope, access and exit criteria are defined in writing before anything is connected.